Salesforce Lead

Toronto, ON, Canada
Full Time
Salesforce
Mid Level
Role: Salesforce Lead
Position Type:  Full time
Location: Toronto, Canada


Roles and Responsibilities
  • Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus.
  • Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies.
  • Provide technical leadership and guidance to Salesforce developers, administrators, and integration teams across onshore and offshore delivery models.
  • Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows).
  • Define and implement integration architecture with external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.
  • Lead the design and optimization of business processes across Sales, Service, and customer engagement workflows.
  • Drive Salesforce governance, best practices, code quality, and development standards across the implementation lifecycle.
  • Collaborate with enterprise architects, product owners, and cross-functional teams to ensure Salesforce solutions align with enterprise architecture and business strategy.
  • Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions.
  • Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities.
  • Provide guidance on data architecture, data migration strategies, and data governance within Salesforce.
  • Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management (preferred).
  • Participate in client workshops, solution discovery sessions, and roadmap planning to define long-term Salesforce strategy.
  • Drive Lightning Experience adoption and migration strategies where applicable.
  • Ensure alignment with security, compliance, and Salesforce platform governance frameworks.


Skills and Qualifications
  • 10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations.
  • Strong expertise across Sales Cloud, Service Cloud, and Experience Cloud solution architecture.
  • Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows.
  • Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design.
  • Experience leading large-scale Salesforce implementations and transformation programs.
  • Strong knowledge of Salesforce data model design, data migration strategies, and data governance.
  • Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration) is preferred.
  • Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures.
  • Demonstrated ability to lead distributed teams and manage complex delivery environments.
  • Exceptional stakeholder management, client communication, and presentation skills.
  • Strong experience with Agile methodologies and delivery frameworks.
  • Salesforce certifications such as Application Architect, System Architect certifications are highly desirable.
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
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