Field Desktop Support Tech- Bilingual in English and Korean

Atlanta, GA
Full Time
MS
Mid Level
Field Desktop Support Tech- Bilingual in English and Korean
Location: Atlanta, GA - 5 days onsite

Responsibilities: 
  • Desktop support experience- troubleshooting, configuration, software installation
  • Experience with ticketing system
  • Review onboarding requests, review tickets and document issues
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
  • Provide technical assistance to the customer (Examples)
    - Password reset
    - Account information
    - Case number information
    - Adobe Reader issues
    - Brower issues
    - Technical computer issues
    - Internet connectivity
  • Set up equipment for employee use
  • Image computers using a variety of methods
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Strong networking skills- IDF/MDF, switches, routers, access point
 
Experience:
  • Minimum 5 years of experience in software, hardware, and network
  • Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
  • Experience with of Windows, M365, PC and Printer configuration
  • Strong customer service skills, detail oriented, and deadline driven
  • Strong communication skills and client interfacing skills
  • Enthusiastic and willing to take initiative
  • Bilingual in English and Korean is a must
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